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NEW PLAN OPTION
Full-access to the Journey App, online educational modules, and a healthy meal plan
NEW PLAN OPTION
Full-access to the Journey App, online educational modules, and a healthy meal plan
NEW PLAN OPTION
Full-access to the Journey App, online educational modules, and a healthy meal plan
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OUR MOST POPULAR PLAN Custom nutrition plan, personal health coaching and smart weight loss technology.
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This Premium Membership Terms of Service Agreement (“Agreement”) is a legally binding contract between you/Client and Profile Development, LLC and/or Franchisee (defined below) (“Profile”, “we” or “us”) and governs your use of the Service (as defined below). Read this Agreement carefully before continuing. This Agreement only applies to Clients who have purchased a Premium Membership; it does not apply to Clients who have purchased a Basic Membership.
BY PROCEEDING WITH PROFILE REGISTRATION OR USE OF THE SERVICE, YOU REPRESENT AND WARRANT YOU ARE OF THE AGE OF MAJORITY AND ACCEPT ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, INCLUDING THOSE REGARDING ASSUMPTION OF RISK AND THE LIMITATION OF PROFILE’S LIABILITY. IF YOU DO NOT AGREE WITH ANY PART OF THIS AGREEMENT, DO NOT PROCEED WITH PROFILE REGISTRATION OR USE OF THE SERVICE. Unless otherwise indicated, this Agreement applies to (i) your use and/or access to the Site (as defined herein), (ii) your use of and/or access to Journey App (defined below), and (iii) your use of and/or access to the Service, the Profile Products, content, information, and/or other services provided, including any coaching services. By using the Journey App, Site, or the Service after we post any changes to these Terms and Conditions, you accept the changes upon such use of the Journey App, Site or the Service, whether or not you have reviewed the changes or not. Profile may modify this Agreement at any time with or without notice to you.
Capitalized terms used in this Agreement have the meaning ascribed to them in this Section.
“Acceptance Date” means the date you indicate your acceptance of this Agreement by completing registration, paying the Membership Fee and completing onboarding with a Profile Coach (subject to Section 4.6).
“Appointments” means your meetings with a Profile Coach while receiving the Service.
“Basic Membership” means the digital membership sold to and used by a Client under the Basic Membership Terms of Service Agreement.
“Client” means, collectively, any individual who has registered for the Service, purchased or used Profile Precise, or who has purchased a Profile membership.
“Client Data” means the data about you that Profile gathers in the course of providing the Service or your use of Profile Precise, including but not limited to your contact information, physical characteristics, genetic information, medical history and physician information, lifestyle habits, eating habits and caloric intake, changes in weight, and progress with respect to exercises and activities. “Client Data” also includes recordings of virtual or telephone conversations and any information that you post on the Journey App, the Site or any Profile-affiliated electronic interface at any time before, during or after your receipt of the Service.
“Confirmation Email” means any e-mails providing instruction on the Service, and/or confirming your Plan selection, participation in the Service, and/or purchase of the Service from Profile.
“Documentation” means, collectively, all Client guides, protocols, Plan(s), Profile Precise test results, Confirmation Emails, information posted on the Journey App, and other reference materials generally furnished by Profile with respect to the Service, whether in printed or electronic format, as may be updated by Profile from time to time.
“Franchisee” means any individual, group of individuals, or legal entity or entities in which Profile Franchising, LLC has a contractual franchise relationship.
“Journey App” means Profile’s proprietary software application available across multiple platforms that Profile may update from time to time in its discretion. You may access the Journey App by downloading it from any application store or application distribution platform.
“Journey Rewards™” means Profile’s loyalty rewards program described in this Agreement that Profile may update from time to time in its discretion.
“Membership Fee” means the charge to the Client for the Service provided by Profile and the grant of a Premium Membership under this Agreement.
“Participating Properties” means all Profile and Franchisee store locations in the United States.
“Plan” means one or more packages of a defined set of benefits comprising the Service, which are offered to a Client in exchange for a Membership Fee.
“Premium Membership” means the Plan sold to, and the Services provided by Profile to, a Client as described in this Agreement.
“Profile Coach” means an employee of Profile or a Franchisee who has been engaged or assigned by Profile or a Franchisee to consult with and make recommendations to Clients as part of the Service.
“Profile Precise” means Profile’s genetic test to determine nutrition markers.
“Profile Products” means, but is not limited to, the scale, wireless activity tracker, blood pressure monitor, digital tape measure, wireless bridge, food products, Profile Precise test kit, and any other product sold by Profile, its affiliates, or Franchisees for use in conjunction with the Plan and Service.
“Promotional Event” means any event, presentation, exhibition, display, class, competition, contest, tournament, match, or other occurrence that Profile, Profile Coaches, or Profile employees, host, lead, provide services for, contribute to, sponsor, or otherwise direct or control for an advertising, marketing, promotional, or other business purpose whether on Profile property or otherwise. Promotional Events include, without limitation, exercise or fitness classes or lessons, yoga, workouts, and other physical activities.
“Proprietary Information” means all non-public business or technical information or materials disclosed to you by Profile or any Profile Coach, including the Documentation, any educational materials, any method of carrying out or delivering the Service, and any pricing or commercial terms related to the Service, including the price you have paid for the Plan and Service.
“Service” means, as used herein, Profile’s weight loss and weight management program (including Profile Precise if purchased), which is delivered in one or more Plans through the Journey App, the Site, email and digital, electronic, or telephonic communications as incorporated into your Plan.
“Site” means the Profile-operated websites through which the Service is made available to you, Profile Products are sold, and any other website Profile owns and operates.
“Subsidiary” means any entity controlling, controlled by, or under common control of Profile.
“Weight Loss Goal” means your specific weight loss percentage as defined in the Plan or such other agreed upon weight loss percentage that would not drive your weight below a healthy weight range.
2.1 General. Subject to the terms and conditions of this Agreement, upon payment of your Membership Fee, and during the term of this Agreement, Profile grants you a non-exclusive and non-transferable right to access and use the Service and the Journey App in accordance with the terms of this Agreement, a specific Plan, and any Documentation made available to you by Profile. The Service has been designed by Profile with the goal of assisting people with weight loss and weight management. YOU UNDERSTAND AND AGREE THAT INDIVIDUAL RESULTS VARY. You also understand and agree that Profile may, but is not obligated to, modify the Service, Plan, the Journey App, and the Documentation for a variety of reasons, including for consistency with the most recent weight loss and weight management research. Your specific Weight Loss Goal will be modified to a lower agreed upon weight loss percentage if your weight loss would drive your weight below a healthy weight range. Profile makes no representations or warranties that you will achieve your weight loss goal.
2.2 Profile Promise. Subject to the below terms and conditions, if you follow your Plan, you will lose at least fifteen percent (15%) of your body weight or a lesser agreed upon goal within one year or Profile will extend your Premium Membership for an additional twelve (12) months at no charge to you (the “Profile Promise”). The Profile Promise is subject to the following terms and conditions: (1) you must attend a minimum of 20 Appointments; (2) you must attend your first six Appointments in six consecutive weeks; (3) you must attend your next 14 Appointments no more than 21 days from your previous Appointment; (4) you must weigh in at your Appointment or on your Smart Body Scale provided by Profile at least twice per month; (5) you must purchase Profile Products according to the Plan; and (6) you must comply with this Agreement and all dietary and activity recommendations provided to you by Profile and your Profile Coach(es). The Profile Promise is null and void if: (a) you lose fifteen percent (15%) of your body weight or the lesser agreed upon amount of weight during the first year but then regain weight during the term; (b) it is not appropriate or healthy for you to lose fifteen percent (15%) of your body weight or the lesser agreed upon goal (your body weight must be in the healthy BMI range); or (c) you have or develop a health or medical condition that prevents you from losing fifteen percent (15%) of your body weight or the lesser goal, or your health or medical condition makes it inappropriate for you to do so. You will be responsible for the cost of all Profile Products associated with following your Plan even if you have paid for a membership that includes Profile Products (i.e., bundled Memberships); Profile will not pay the cost of your Profile Products in any event. Once you’ve lost fifteen percent (15%) of your body weight or the lessor agreed upon goal, the Promise is fulfilled. You must put forth a good faith effort to fulfill the Profile Promise. The Profile Promise does not apply to Clients receiving (or have received) the Service under a Basic Membership.
2.3 Profile Coaches. As part of the Plan and Service, Profile will provide you with access to Profile Coaches, who will consult with you virtually or in person. You agree to work with your Profile Coaches in good faith solely with respect to the Service, and you will not seek consultation from your Profile Coaches for any other purpose. Unless instructed otherwise by Profile, you agree to conduct your sessions with Profile Coaches alone, with no observers, and you will not record any such session in any way.
2.4 Profile Precise. Profile Precise is a genetic test that uses a cheek swab to collect a DNA sample to determine nutrition-related markers. You agree Profile may use the results of the test to provide you with general nutritional advice that may be used with your Plan. You agree and give consent to Profile, its third party contractors, successors and assignees to perform genetic services on the DNA extracted from the saliva sample you provide. You confirm that you are above the age of majority in the jurisdiction in which you reside and that you have voluntarily given your informed consent to have your saliva samples tested for nutrition-related genetic markers. Your use of Profile Precise is voluntary.
The physical risks of the saliva test are minimal and related to inserting the swab sample collection tool into your mouth and wiping the inside of your check. Waiting for and receiving your results may present certain psychological risks or create anxiety for you. You may have emotional reactions to learning the results of the test. You may experience anxiety about sharing the results of your test with other people, including your family, who may have similar genetic markers. Therefore, you may want to meet with or discuss the Profile Precise test with your healthcare provider before deciding to participate.
There are possible economic risks of genetic testing that may affect your ability to obtain life, long-term care, or disability insurance. Your insurer may request information about the test results or ask if you have had a genetic test.
You agree and understand:
Once you submit your saliva sample, it is shipped to Profile’s third-party contractor laboratory, where the sample is irreversibly processed and it cannot be returned to you. The test results are reported to and analyzed by Profile. Any genetic information taken from your saliva sample remains your information but is subject to the rights that are expressed in this Agreement and Profile’s Privacy Statement. Profile’s third-party contractor laboratory is measuring the copy number variation of genetic markers associated with the production of the enzyme amylase by your body. Profile interprets this information to provide general nutrition advice related to macronutrient intake. Future genetic research may change how your DNA is interpreted by Profile. Profile Precise is currently not available in Maryland, New Jersey, and New York. In addition, Profile and/or select Franchisees may not, in its or their sole discretion, offer Profile Precise at your Site or may impose additional requirements for you to obtain Profile Precise. Profile does not guaranty that Profile Precise is available at every Site.
2.5 Your Health. PROFILE AND ITS FRANCHISEES ARE NOT MEDICAL ORGANIZATIONS. YOU SHOULD NOT CONSIDER THE SERVICE OR THE DOCUMENTATION AS MEDICAL ADVICE OF ANY KIND, AND THE SERVICE IS NOT INTENDED TO TREAT ANY ILLNESS, DISEASE, OR ADVERSE MEDICAL CONDITION. Profile and its Franchisees are not licensed medical care providers, and we have no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition. You are urged and advised to seek the advice of a physician before beginning your use of the Service, and to get periodic medical check-ups as recommended by your primary care physician. The information and reports generated by Profile or its Franchisees should not be interpreted as a substitute for physician consultation, evaluation, or treatment. By using the Service, you represent that you are healthy enough to begin a weight loss regimen that includes dieting and exercise. You represent that you are not pregnant, nursing, or underweight (with a BMI of <18.5). You represent that you have not been diagnosed with Type 1 Diabetes, phenylketonuria (PKU), cancer, kidney disease, liver disease, or heart disease. You represent that you have not been diagnosed with or treated for an eating or exercise disorder in the last 6 months. If you are currently under the care of a health care professional or are living with a chronic health care condition, you represent that you have obtained the express approval from a health care professional to receive the Service before beginning. Never disregard professional medical advice or delay in seeking it because of something suggested to you through the Journey App or if you have been told by Profile or Franchisee staff or any Profile Coach.
2.6 Profile Precise Testing Limitations. Profile Precise is informational and educational use only. No medical advice, diagnosis, or treatment is provided with regard to any Profile Service, including Profile Precise, and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. The genetic information reported has not been clinically validated. Profile’s third-party contractor laboratory may not be able to process your sample and the analysis may result in errors or inaccurate results. The laboratory may not be able to process your sample if your saliva sample does not contain enough DNA volume, you do not provide enough saliva, or the results do not meet the requisite quality and accuracy standards of Profile’s third party contract laboratory. If the laboratory processing fails because of any of these reasons, the Client has one of two options: (1) Profile will process the same saliva sample without any additional charges to the Client. If the second attempt fails, Profile will offer to ship another kit to the Client to collect a second saliva sample at no charge; or (2) the Client may elect a full refund of the amount paid to Profile for Profile Precise testing. Despite established standards for the processing of saliva samples, a small fraction of data processed during the laboratory process may not be capable of interpretation or may be incorrect (“Errors”). Clients are not entitled to refunds arising from Errors.
2.7 Registration and Use of the Site. You represent and warrant that the data that you provide about yourself in filling out the Profile account registration form and in the Journey App are and will remain accurate and complete, and you agree to update such data as necessary to maintain its accuracy, including without limitation your email address. You agree not to (i) select, register, or attempt to register, or use a user name of another person with the intention of impersonating that person; (ii) use a user name of anyone else without authorization; (iii) use a user name in violation of the intellectual property rights of any person; or (iv) use a user name that Profile considers in its sole discretion to be offensive. Profile reserves the right to reject or terminate the registration of any user name or password that, in its sole judgment, violates a provision of this Agreement. You are responsible for maintaining the confidentiality of the login and password you use to access the Site and on the Journey App. You will be responsible for all uses of your login and password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of the Site or Journey App, including any unauthorized use of your login or password. Profile in its sole discretion reserves the right to remove any content posted by users on the Site, the Journey App or any Profile-affiliated electronic interface.
2.8 Restrictions. You may not: (a) license, sell, transfer, distribute, or otherwise commercially exploit or make available to any third party, access to the Service, the Journey App or any of the Documentation; (b) modify or make derivative works based on the Documentation, Journey App, or the Site; (c) use any robot, spider, or other automatic device or manual process to monitor or access the Site or Journey App, record any interaction with a Profile Coach, or in any way duplicate the Documentation; (d) copy any content, features, functions, or graphics of the Documentation, Journey App, or the Site other than in connection with your own personal use of the Service; (e) use the Journey App, Site, or the Service in a manner intended to abuse or violate the privacy or property rights of others; (f) tamper with or knowingly take any other action that may negatively affect the use of the Service or Documentation, or the functionality of the Journey App, Site or any Profile Products; (g) reverse engineer, disassemble, or decompile the Journey App, Site or any Profile Products; (h) use the Service, Journey App, Site, Documentation, or Profile Products to build a competitive website or service, or to build a product or service using similar ideas, features, or functions; or (i) resell, distribute, or otherwise give Profile Products, the Service, or Documentation to any third parties unless explicitly authorized by Profile.
3.1 The Service. You are urged and advised to seek the advice of a physician before beginning any weight loss effort or change in diet or program. Profile is intended for use only by healthy individuals. Women who are pregnant or nursing, underweight individuals, and people who have been diagnosed with medical conditions including, without limitation, Type 1 Diabetes, PKU, cancer, kidney disease, liver disease or heart disease should not use the Service unless approved by a doctor. Individuals with any type of health condition, or individuals taking medications or supplements are specifically warned to seek professional medical advice prior to initiating any form of weight loss effort or regimen, and it is such individual’s responsibility to seek medical advice or referral. Profile is not responsible for an individual’s failure to consult with a medical professional and disclaims all liability arising from such failure. Not all Promotional Events, exercises or activities recommended by Profile or any of the Profile Coaches, or otherwise made available on the Site, the Journey App or in the Documentation, are suitable for everyone. You understand and agree that when participating in any Promotional Event, exercise or exercise program, there is the possibility of injury or death. As such, YOU AGREE TO USE YOUR OWN JUDGMENT AT ALL TIMES DURING YOUR PARTICIPATION IN A PROMOTIONAL EVENT OR USE OF THE SERVICE IN ORDER TO DETERMINE IF ANY RECOMMENDED EXERCISE OR ACTIVITY IS SUITABLE FOR YOU. If you feel any discomfort or pain, including but not limited to constipation, muscle cramps, dehydration, diarrhea, dizziness, dry or cold skin, fatigue, gallbladder inflammation or gallstones, gout, hair loss, headaches, heart palpitations, loss of lean body mass, irregular or stopping of menstruation, or reduced tolerance to cold during your participation in a Promotional Event or use of the Service, you must immediately stop the exercise or activity causing such discomfort or pain, consult with a physician, and dial 911 using your telephone if you need emergency help. Losing weight may affect some medical conditions and medications. Your physician may need to adjust your medications due to changes in your diet, exercise, or weight while on this program or using the Service. You should discuss your continued participation in the Service with your physician. Profile is not responsible for any health problems or injuries that you may experience as a result of receiving the Service or participating in a Promotional Event, including from training programs, products, or events you learn about through the Service or in a Promotional Event. YOU HEREBY AGREE THAT YOUR PARTICIPATION IN A PROMOTIONAL EVENT OR USE OF THE SERVICE, INCLUDING YOUR USE OF ANY EXERCISE PROGRAM RECOMMENDED BY PROFILE OR ANY PROFILE COACH, IS AT YOUR OWN RISK AND THAT YOU ARE VOLUNTARILY PARTICIPATING IN THESE ACTIVITIES, EVEN IF ANY ASPECT OF THE SITE OR DOCUMENTATION IS INACCURATE, INCOMPLETE, OR INAPPROPRIATE IN THE MANNER IT WAS PRESENTED. You assume all risk in using the Service and participating in any Promotional Event.
3.2 Waiver. You assume full responsibility for any injury or accident that may occur during your use of the Service or participation in a Promotional Event. YOU HEREBY, FOR YOURSELF AND YOUR HEIRS, EXECUTORS AND ADMINISTRATORS, FOREVER RELEASE, HOLD HARMLESS, AND DISCHARGE PROFILE, AND ITS PARENTS, AFFILIATES, SUBSIDIARIES AND FRANCHISEES, AND EACH OF THEIR OFFICERS, DIRECTORS, TRUSTEES, OWNERS, AGENTS, VOLUNTEERS, PROFILE COACHES, EMPLOYEES AND BENEFICIARIES (COLLECTIVELY, THE “ORGANIZERS”), FROM AND AGAINST ANY AND ALL RIGHTS AND CLAIMS FOR INJURIES OR DAMAGES YOU MAY HAVE ARISING IN ANY MANNER FROM YOUR PARTICIPATION IN A PROMOTIONAL EVENT OR USE OF THE SERVICE, REGARDLESS OF WHETHER SUCH INJURIES OR DAMAGES RESULT FROM YOUR NEGLIGENCE AND REGARDLESS OF WHETHER SUCH INJURIES OR DAMAGES ARE CAUSED BY RISKS KNOWN, UNKNOWN OR NOT REASONABLY FORESEEABLE AT THIS TIME, OR OTHERWISE.
3.3 Content and Information. The contents of the Journey App, Site, Documentation (including but not limited to Profile Precise results), text, graphics, images, videos, and other information, whether created by Profile or licensed from a third party, are for informational and educational purposes only. Despite our efforts to provide useful and accurate information, errors may appear from time to time. Before you act on said information, you should confirm any facts that are important to your decisions. Profile and its information providers make no warranty as to the reliability, accuracy, timeliness, usefulness or completeness of the information on the Journey App, Site, and in the Documentation. The information is not intended to be a substitute for professional medical advice, diagnosis, or treatment. The genetic information obtained from Profile Precise you share with other people can be used against your best interests, so you should be very cautious when sharing your genetic information.
3.4 Modification of Services. Profile may, at its sole discretion and without prior notice or liability, modify or alter any aspect of the Service, the Journey App, the Site and Documentation provided to you, including, but not limited to: (i) restricting the time the Services, the Site and the Journey App are available to you, (ii) restricting the amount of use permitted, (iii) restricting or terminating any user’s right to use the Service, the Site and the Journey App, and (iv) changing any feature or functionality provided by the Services, the Site and the Journey App. You agree that Profile will not be liable to you or any third-party for any modification, termination, or cancellation of your access to, or use of, our Services, the Site or the Journey App.
4.1 Term. The initial term of this Agreement will begin on the Acceptance Date and will continue for the duration you selected during your registration. At the end of your initial term, your Premium Membership will automatically renew month-to-month at full retail price, which will be billed automatically pursuant in accordance with the automatic payment authorization. Automatic renewal does not apply if, and only if, you become a Client under a promotional offer and the promotional offer expressly indicates that your Premium Membership will not automatically renew. Promotional pricing does not apply to automatic renewals. For the avoidance of doubt, trial offers under promotional pricing will automatically renew month to month at full retail price, not under the promotional or trial rate. You may provide notice of termination of the Services by following the steps in section 4.2 of this Agreement.
4.2 Termination by Client. You may terminate this Agreement by giving notice to Profile through the customer service number toll-free at 866-209-2989, by filling out the termination form available at a Participating Property, or by following the procedures indicated by your Profile Coach. Membership Fees will not be refunded or pro-rated if you chose to terminate the Agreement before the agreed-upon term. You will continue to have access to the Service, Journey App, and Site through the end of the term for which you have paid.
4.3 Changing your Membership type. You may elect to change your Premium Membership to a Basic Membership or other membership type by calling customer service Monday – Friday from 7:00 a.m. – 7:00 p.m. or Saturday 8:00 a.m. – 2:00 p.m. (all times are in Central Time) or by following the procedures indicated by the Participating Property. You will continue to have access to your Premium Membership through the end of the term for which you have paid. You will be responsible for all additional fees associated with your downgrade. Promotional pricing will not be available for a change in membership type unless expressly authorized by Profile.
4.4 Termination by Profile. Profile may, at its option and in its sole discretion, suspend or terminate your Premium Membership and your access to the Service, Journey App, and Site if you (a) violate any provision of this Agreement or our Terms of Use, or (b) if you engage in any conduct that we believe, in our sole and absolute discretion, is offensive to Profile staff, harms Profile’s economic or business interests, violates the rights of Profile or any third party, or could in our judgment cause Profile liability.
4.5 Effect of Termination. Upon the termination of this Agreement, you agree to delete all copies of any Documentation in your possession or control.
4.6 Failure to Redeem Trial Memberships. In the event you do not complete registration, pay your Membership Fee, complete onboarding with a Profile Coach within thirty (30) days of registration for a trial Premium Membership, and otherwise redeem your trial Premium Membership, your trial Premium Membership and all Membership Fees paid in connection therewith will be forfeit to Profile and shall automatically expire. You will not be automatically renewed into a Premium Membership if you fail to redeem your trial Premium Membership within thirty (30) days, nor will you be automatically billed in accordance with Section 5.6.
4.7 Survival. Sections 2.6, 3, 4.4, 5.1, 5.3, 5.4, and 6 through 10 will survive the termination or expiration of this Agreement. In addition, any provisions in this Agreement that by their nature would be expected to survive the termination of this Agreement shall survive and not be affected by termination or expiration.
5.1 Membership Fee. Your Membership Fee, including any promotions, is presented to you during the registration and payment process. Pricing for Membership Fees varies by Participating Property or on the Site and is subject to change and promotions. You are responsible for the full Membership Fee from the Acceptance Date, even if you stop using the Service before the end of the term. Your Premium Membership will automatically renew in accordance with Section 4.1, and you authorize Profile to automatically charge your credit card for renewal of your Premium Membership at full retail price in accordance with Section 5.6.
5.2 Taxes. You will be responsible for all taxes of whatever kind or nature imposed by any governmental authority upon the Service, the Journey App, Profile Products, Premium Membership, or other goods or services provided by Profile, exclusive of taxes based upon Profile’s income or property.
5.3 Shipping Costs. Client shall be responsible for all shipping costs associated with orders of Profile Products.
5.4 Refunds. Subject to any applicable state or federal laws, the Profile Promise or as otherwise provided in this Agreement, there are no refunds of Membership Fees. Profile reserves the right to freeze or suspend a Client’s Premium Membership at Profile’s sole discretion. THERE ARE NO REFUNDS OR MODIFICATIONS OF FOOD ORDERS OR PURCHASES. However, if you are unsatisfied with the food products you purchased, Profile will allow you to exchange any unopened, unexpired food products for other food products of an equal or lesser value.
5.5. Profile Products. During the Term of this Agreement, Client will be eligible to receive a twenty percent (20%) discount on the retail price of all Profile food products (exclusions apply in Profile’s sole discretion) in accordance with Client’s Plan so long as Client signs up for automatic shipping and recurring payment of those Profile food products or signs up for bundled food purchases at a Participating Property; provided, however, that Profile and Franchisees may exclude certain Profile food products from the discount from time to time with or without notice and in Profile’s or the Franchisee’s sole discretion. To activate Client’s discount on Profile’s online store, you must check out signed in with your Account or with the email address linked to your Account. If you use a different email address or Account, you will not receive the food discount. Client will receive the greater of the food discount or the promotional price (if applicable). Some discounts may not apply to online purchases.
5.6 Automatic Payment Authorization. You are hereby authorizing Profile (and its successors and assigns) to process automatic credit card transactions related to and arising from your Membership Fee, your Premium Membership and for Profile Product purchases you authorize or have authorized, as well as for any other fees or charges billable to you related to your Premium Membership. THIS AUTHORIZATION WILL REMAIN IN EFFECT UNTIL THIS AGREEMENT IS TERMINATED OR CANCELLED IN ACCORDANCE WITH THIS AGREEMENT. You agree to notify Profile of any changes to your payment information. You are responsible for adding, updating, maintaining, deleting, and verifying the accuracy of any payment information that you ask Profile to retain for you. You agree Profile will not be responsible for any transactions rejected due to erroneous or outdated payment information. You also agree that Profile will not be liable for any use, misuse, lost, stolen or incorrect account or payment information. If Profile is unable to charge your provided credit card for any reason, Profile retains the right to assess additional charges up to the maximum amount or rate allowed by law, including late payment fees and interest charges, on the amount due until that amount is paid and, as a result, you may be subject to suspension of your Premium Membership or termination of your Premium Membership or account, in Profile’s sole discretion. Profile reserves the right to terminate your access to automatic payment at any time and for any reason in its sole discretion. IN THE EVENT YOU FAIL TO PAY OR DEACTIVATE YOUR AUTOMATIC PAYMENT FOR ANY REASON, YOUR PREMIUM MEMBERSHIP WILL AUTOMATICALLY TERMINATE.
6.1 Physician Referral Program. If you become a Client following recommendation by a physician, you may be eligible for a discounted Membership Fee pursuant to further Documentation provided by Profile. Offers and discounts are not available at all Participating Properties and participation may vary. Offers and discounts are subject to change in Profile’s sole and absolute discretion.
6.2 Employer Referral Program. If you become a Client through your employer’s contractual relationship with Profile, you are entitled to a discounted Membership Fee and/or a discount on all food products pursuant to the agreement Profile has with your employer for so long as Profile has an agreement with your employer. Offers and discounts are subject to change.
6.3 Client Referral Program. Profile offers an optional referral program as part of Journey Rewards™ and described in Section 7.
6.4 Promotional Events. Profile may offer Promotional Events from time to time, and said Profile events shall be subject to the terms and conditions of this Agreement and any further Documentation provided by Profile.
7.1 About Journey Rewards. Journey Rewards is Profile’s loyalty rewards program. Enrollment is automatic once you become a Client with a Premium Membership. If you are an existing Client, you will automatically be enrolled on the later of March 1, 2021, or the date Profile selects to roll out Journey Rewards in its discretion (the “Go-Live Date”). Rewards Activity (defined below) that would be eligible to earn Profile Cash, rewards, or discounts under Journey Rewards and that occurred prior to the Go-Live Date are ineligible to earn Profile Cash, rewards, and/or discounts unless otherwise permitted by Profile in its sole and absolute discretion. Only active Clients with a Premium Membership will be eligible to earn Profile Cash, rewards, and discounts, not lapsed, former, or suspended Clients. Clients who have purchased a Basic Membership are not eligible for Journey Rewards.
7.2 Referrals. You earn $25 in Profile Cash for every person you refer to Profile (the “Referred Person”) and the Referred Person purchases a Premium Membership (the “New Client”). In addition, the New Client will receive $25 in Profile Cash. Profile may deliver the $25 in Profile Cash to each the Client and the New Client as Profile Cash, a discount to Profile Products, as a gift card, or via another method Profile may determine in its discretion. Profile will deliver the $25 in Profile Cash to each the Client and to the New Client if, and only if, the New Client purchases a Premium Membership. There is no limit to the number of New Clients a Client may make or refer. In the event two or more Clients refer the same New Client, the Client who referred the New Client first in time (as determined by Profile) will receive the $25 in Profile Cash. Profile may adjust the value of the $25 Profile Cash reward at any time in its sole and absolute discretion. Each Participating Property may adjust the value of the $25 Profile Cash reward for the Client and the New Client in its discretion.
7.3 Earning Profile Cash and Rewards. Only certain purchases or activity designated by Profile in its sole and absolute discretion will qualify to earn Profile Cash, rewards, or discounts (“Rewards Activity”). In the absence of Profile designating Rewards Activity, no purchase, referral, or other activity will qualify as Rewards Activity. Profile may designate new or different Rewards Activity at any time, suspend Rewards Activity at any time and for any reason, or cancel or terminate Rewards Activity at any time and for any reason.
7.4 Posting Rewards. You may check your Profile Cash balance, rewards, and other discounts in your account on the Journey App (each, an “Account”). Profile Cash, rewards, or discounts will be posted to your Account within 48 hours once earned. Profile’s determination as to the total Profile Cash, rewards, or discounts in your Account at any one point in time will be final.
7.5 Redeeming Profile Cash. Profile Cash, rewards, and discounts may only be spent, redeemed, applied or otherwise used by you at a Participating Property (not via ecommerce or online purchases) on full-priced Profile Products. Profile Cash, rewards and discounts may not be spent, redeemed, applied or otherwise used on Membership Fees, bundled Profile Products, gift cards, promotional items, or other disqualified Profile Products that Profile may designate from time to time. Profile Cash, rewards, and discounts may be applied to the post-tax total of the invoice. Profile Cash, rewards, and discounts may not be applied to the same transaction that the Profile Cash, reward, or discount is earned. Profile Cash, rewards, and discounts earned earliest in time will automatically be applied to purchases first.
7.6 Account Activity. In order keep your Account and the Profile Cash, rewards or discounts you have accrued, you must be a current, active Client with a Premium Membership. We may terminate your Account if you fail to keep your Account active. If your Premium Membership at Profile as a Client is suspended, expires, terminates, lapses, or otherwise ends, your Account may be terminated and all accrued Profile Cash, rewards and discount will be forfeited. If you violate this Agreement, Profile’s Privacy Statement, or other applicable Profile terms and conditions, we may terminate your Account in our sole and absolute discretion without notice to you.
7.7 No Transfers; Refunds. Profile Cash, Accounts, rewards, discounts or other benefits received pursuant to Journey Rewards have no cash value, may not be sold, redeemed, traded, swapped, refunded or otherwise exchanged for cash or currency, and may not be leased, subleased, assigned, licensed, inherited, donated, or transferred in any way by you, including, without limitation, to family members, friends, or any other third party. If you transfer or attempt such transfer, Profile may terminate your Account without notice to you. Profile does not give refunds on Profile Cash, rewards, or discounts or Profile Products purchased with Profile Cash, rewards, or discounts.
7.8 Promotions. Profile reserves the right to run promotions, specials, discounts, and other events that will impact your ability to accrue, accumulate, redeem, use, or otherwise modify your Profile Cash, discounts, rewards, Rewards Activity, and/or your Account.
7.9 Cancellation/Termination. In the event your Premium Membership is suspended, expires, fails to renew, is terminated, is cancelled, or otherwise ends, your Account and all Profile Cash, rewards, and discounts you have accumulated will automatically expire and be forfeited. We also reserve the right to deny future Journey Rewards if we deem your conduct violates this Agreement or any other agreement between you and Profile. Our failure to insist upon or enforce your strict compliance with this Agreement or any other agreement between us and you will not constitute a waiver of any of our rights.
7.10 Expiration of Profile Cash. Profile Cash, rewards, and discounts will automatically expire 365 calendar days after they are earned.
7.11 Termination of Journey Rewards. Journey Rewards has no predetermined termination date and may continue until such time Profile decides to terminate Journey Rewards, at any time, with or without notice.
8.1 Reservation of Rights by Profile. Profile is the owner or licensor of all rights, title, and interest in the Service, Journey App, Site, Documentation, and Profile Products, including all related intellectual property and other proprietary rights therein. No rights in these items are granted to you except as expressly set forth in this Agreement. You acknowledge and agree that the Service, Journey App, Site, Documentation, and Profile Products, and any technology, written materials, and logos used in connection with these items, contain Profile’s and its licensors’ intellectual property and other Proprietary Information, and are protected by United States and international intellectual property and other laws. Your infringement or misappropriation of such intellectual property and other Proprietary Information could expose you to both civil and criminal penalties under applicable laws.
8.2 License to Client Data. Subject to applicable data use laws, you grant, and represent and warrant that you have the right to grant, Profile a royalty-free, worldwide, transferable, sub-licensable, irrevocable, and perpetual right and license to store, copy, and use Client Data in order to (a) provide the Service to you, which may include disclosing de-identified Client Data with, Franchisees, Profile vendors, contractors, or subcontractors, (b) analyze and improve the Service, Site, Documentation, and Profile Products, (c) conduct internal research on the efficacy of the Service, Site, Documentation, and Profile Products in order to improve the Service and Profile Products, and (d) using de-identified Client Data, to market and advertise Profile, the Service and the Profile Products. You further grant Profile permission to disclose to Franchisees and third parties selected by Profile and publish de-identified Client Data (i.e., Client Data that is made anonymous by removing your name and other identifiers that could foreseeably be used to identify you) for any purpose selected by Profile, including but not limited to commercial uses or as part of research studies, academic papers, and scholarly articles based on any such research. You acknowledge that either Profile or Franchisees on behalf of Profile may collect Client Data for the uses described herein.
8.3 Suggestions. You hereby grant Profile a royalty-free, worldwide, transferable, sub-licensable, irrevocable, and perpetual right and license to use or incorporate into the Service, Journey App, Site, Documentation, and Profile Products any ideas, suggestions, enhancement requests, recommendations or other feedback that you provide to us.
8.4 Copyright Notices. If you believe any materials on the Site, in the Journey App, or in the Documentation infringe your copyright, you may request removal of those materials by providing the following information (in one document): (1) the identity and location of the copyrighted work that you believe to be infringed, (2) the identity and location of the material that you believe infringes the copyrighted work, (3) your name, address, telephone number and (if available) e-mail address, (4) a statement that you have a good faith belief that the complained-of use of the materials is not authorized by the copyright owner, its agent, or the law, (5) a statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf, and (6) a signature, or the electronic equivalent, from the copyright holder or authorized representative. All requests should be sent to: Profile Development, LLC, Attn: Legal Department, P.O. Box 5039, 1305 W. 18th Street, Sioux Falls, SD 57117-5039. We will provide notice to you if we believe you are violating the copyright of any content on the Site. We may provide general notice to you and others on any of our websites, by electronic mail to your e-mail address in our records, or by written communication sent by mail to your physical address in our records.
8.5 Communication. As a Client, you have given or will give Profile or one of its Affiliates your home phone number, mobile phone number, email address, and/or other contact information. By agreeing to this Agreement and in accordance with our Privacy Policy, you agree to be contacted by Profile, its Affiliates, its Franchisees, and/or a company hired by them using automatic dialing systems, recorded or artificial voice messages, push notifications, text messages, emails, and/or similar methods. The purpose for these messages may include, without limitation, appointment reminders or other service-related messages, customer feedback, surveys, marketing or promotional messages, upcoming events, membership renewal messages, and/or other business messages. If you do not want to receive communication as described in this Agreement, you must (a) opt-out from receiving text messages or email as provided in any text message or email received, which opt-out will apply only to the form of message received; or (b) (i) provide Profile with written notice revoking your consent, (ii) in that written notice, you must include your name, mailing address, and your account number, and (iii) if you are requesting communications to cease via telephone(s) and/or email, please provide the specific phone number(s) and email address(es).
9.1 Your Obligations. You may not, without Profile’s prior written consent (a) use the Proprietary Information except in conjunction with your use of the Service, or (b) disclose any of the Proprietary Information to any other person.
9.2 Profile’s Obligations. Profile will use commercially reasonable efforts to safeguard Client Data and any other information we collect about you in accordance with Profile’s Privacy Statement and applicable law.
10.1 Disclaimer of Warranties. THE SERVICE, EACH PROMOTIONAL EVENT, THE SITE, THE JOURNEY APP, THE DOCUMENTATION, AND PROFILE PRODUCTS ARE PROVIDED BY PROFILE OR ITS FRANCHISEES STRICTLY ON AN “AS IS”, WITH ALL FAULTS, AND “AS AVAILABLE” BASIS. NEITHER PROFILE NOR ITS FRANCHISEES REPRESENT OR WARRANT THAT THE SERVICE OR ACCESS TO THE SITE OR THE JOURNEY APP WILL BE UNINTERRUPTED, VIRUS-FREE OR ERROR-FREE. PROFILE AND FRANCHISEES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, AND HEREBY DISCLAIM ANY IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.
10.2 Limitation of Liability. THE CUMULATIVE AGGREGATE LIABILITY OF PROFILE, ITS SUBSIDIARIES, AND FRANCHISEES AND THEIR OFFICERS, DIRECTORS, TRUSTEES, OWNERS, MANAGERS, MEMBERS, AGENTS, EMPLOYEES AND REPRESENTATIVES (INCLUDING THE PROFILE COACHES), ARISING OUT OF OR RELATING TO THIS AGREEMENT, YOUR PARTICIPATION IN A PROMOTIONAL EVENT, OR YOUR USE OF THE SERVICE, THE SITE, THE DOCUMENTATION, AND THE JOURNEY APP WILL BE LIMITED TO THE MEMBERSHIP FEES PAID BY YOU HEREUNDER DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. NOTWITHSTANDING THE FOREGOING, UNDER NO CIRCUMSTANCES WILL PROFILE, ITS SUBSIDIARIES, OR FRANCHISEES OR THEIR OFFICERS, DIRECTORS, TRUSTEES, OWNERS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, AND REPRESENTATIVES (INCLUDING THE PROFILE COACHES), HAVE ANY LIABILITY FOR ANY INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR SPECIAL DAMAGES INCURRED BY YOU (INCLUDING DAMAGES FOR LOST BUSINESS, LOST PROFITS, OR LOST WAGES), REGARDLESS OF HOW SUCH DAMAGES ARISE AND REGARDLESS OF WHETHER OR NOT PROFILE WAS ADVISED SUCH DAMAGES MIGHT ARISE. YOU EXPRESSLY AGREE THAT THE LIMITATIONS AND EXCLUSIONS SET FORTH IN THIS SECTION CONSTITUTE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND PROFILE.
10.3 Indemnification. You agree to defend and indemnify Profile, its Subsidiaries, and Franchisees, and each of their officers, directors, trustees, owners, managers, members, employees, agents, and representatives (including the Profile Coaches) from and against any claim, demand, action, lawsuit, and liability (including reasonable attorneys’ and experts’ fees) arising out of, or alleged to result from the automatic payment services, your use of the Service, the Journey App, the Site, the Documentation, and the Profile Products, any Promotional Event, or your breach of this Agreement.
11.1 Your Online Data. You acknowledge and agree that Profile and its Franchisees shall have access to your online account associated with your Profile Products (including your account on the Journey App or https://www.profileplan.com/) so that we may monitor your data on these accounts. For avoidance of doubt, all such data will be deemed Client Data for purposes of this Agreement.
11.2 Subcontractors. Profile may subcontract some or all of its obligations under this Agreement without providing any prior notice to you.
11.3 Links. You are usually free to establish a hypertext link to the Site and the Journey App so long as the link does not state or imply any sponsorship or endorsement of your site by Profile or any of Profile’s agents, successors, assigns, or partners. However, you must confirm the copyright policies of the page to which you wish to post a link to ensure that no such policies prohibit such links. We may provide links to third-party websites on the Site or Journey App. We do not recommend and do not endorse the content on any third-party websites. We are not responsible for the content of linked third-party sites and do not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites.
11.4 No Third Party Beneficiaries. Nothing in this Agreement is intended to create any rights in, or confer any benefits upon, any person or entity other than you and Profile.
11.5 Assignment. You may not assign, delegate or otherwise transfer your rights or obligations under this Agreement or this Agreement in its entirety to any other person or entity. Profile may assign, delegate, or otherwise transfer its rights and/or obligations in whole or in part and at any time under this Agreement or this Agreement in its entirety to any Franchisee or Subsidiary in Profile’s sole and absolute discretion, without prior notice, and Client hereby consents to such assignment. A Franchisee may not assign, delegate, or otherwise transfer this Agreement or any rights or obligations hereunder without Profile’s prior written consent, but without Client’s consent; provided, however, Franchisee may assign, delegate, or transfer this Agreement to Profile. Client specifically acknowledges that all or part of this Agreement may be fulfilled by Profile, its Subsidiaries, or its Franchisees.
11.6 Amendments. Profile may amend this Agreement at any time with or without notice to you.
11.7 Use of “Including”. Wherever the word “including” is used in this Agreement, it is not intended to limit the proposition preceding it, but is rather intended to mean “including but not limited to.”
11.8 Force Majeure. Neither party will be responsible for delays or failure in performance (other than failures to make payments due under this Agreement) resulting from acts beyond the reasonable control of such party, including acts of God, strikes, lockouts, riots, acts of war, terrorism, epidemics, pandemics, government orders or restrictions, lockdowns, fire, communication line failures, power surges or failures, earthquakes or other disasters.
11.9 Governing Law; Jurisdiction and Venue. The Service and this Agreement, including without limitation this Agreement’s interpretation, shall be treated as though this Agreement were executed and performed in Sioux Falls, South Dakota, and shall be governed by and construed in accordance with the laws of the State of South Dakota without regard to its conflict of law principles with exclusive venue for resolution of disputes in the State Circuit Court for the Second Judicial Circuit, Minnehaha County. ANY CAUSE OF ACTION BY YOU ARISING OUT OF OR RELATING TO THE SERVICE OR THIS AGREEMENT MUST BE INSTITUTED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE OR BE FOREVER WAIVED AND BARRED. ALL ACTIONS SHALL BE SUBJECT TO THE LIMITATIONS SET FORTH ABOVE. The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against either party.
11.10 Entire Agreement. This Agreement, the Terms and Conditions of Use, the Profile Privacy Statement and the Confirmation Emails constitute the sole and complete agreement between the parties with regard to the Service, and supersede all prior and contemporaneous agreements, proposals, representations, warranties, or promises, whether written or oral, relating to the Service.
11.11 Severability. If any provision of this Agreement is adjudicated to be contrary to law, the provision will be modified and interpreted so as to best accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement will remain in effect.
11.12 Notice. All notices, permissions, and approvals hereunder will be in writing and will be deemed to have been given if personally delivered or deposited into the United States mail in a properly stamped envelope, certified or registered mail, return receipt requested, addressed to the party to whom it is to be given. Profile will send notices to the address you provide to Profile during your use of the Service. You agree to send notices to Profile at the following address:
Profile Development, LLC
Attn: Legal Department
P.O. Box 5039
Sioux Falls, SD 57117- 5039
If you have trouble accessing the Journey App, need help changing your Membership, or have general questions, please contact the customer service line toll-free at 866-209-2989. Customer Service is available Monday – Friday from 7:00 a.m. – 7:00 p.m. or Saturday 8:00 a.m. – 2:00 p.m. (all times are in Central Time) or contact your Participating Location.
11.13 Construction of Headings. The captions or headings are for convenience only and are not intended to limit or define the scope or effect of any provision of this Agreement.
11.14 Version. Last updated December 8, 2021. This Agreement was written in English (US).To the extent any translated version of this Agreement conflicts with the English version, the English version controls.
This Basic Membership Terms of Service Agreement (“Agreement”) is a legally binding contract between you/Client and Profile Development, LLC (defined below) (“Profile”, “we” or “us”) and governs your use of the Service (as defined below). Read this Agreement carefully before continuing. This Agreement only applies to Clients who have purchased a Basic Membership; it does not apply to Clients who have purchased a Premium Membership or any other type of membership that may be offered in the future. BY PROCEEDING WITH PROFILE REGISTRATION OR USE OF THE SERVICE, YOU REPRESENT AND WARRANT YOU ARE OF THE AGE OF MAJORITY AND ACCEPT ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, INCLUDING THOSE REGARDING ASSUMPTION OF RISK AND THE LIMITATION OF PROFILE’S LIABILITY. IF YOU DO NOT AGREE WITH ANY PART OF THIS AGREEMENT, DO NOT PROCEED WITH PROFILE REGISTRATION OR USE OF THE SERVICE. Unless otherwise indicated, the Agreement applies to (i) your use and/or access to the Site (as defined herein), (ii) your use of and/or access to Journey App (defined below), and (iii) your use of and/or access to the Service, the Profile Products, content, information, and or other services provided, including any coaching services. By using the Journey App, Site, or the Service after we post any changes to these Terms and Conditions, you accept the changes upon such use of the Journey App, Site or the Service, whether or not you have reviewed the changes or not. Profile may modify this Agreement at any time with or without notice to you.
Capitalized terms used in this Agreement have the meaning ascribed to them in this Section.
“Acceptance Date” means the date you indicate your acceptance of this Agreement by completing registration and making your initial payment.
“Basic Membership” means the digital membership type sold and granted to Client under and by this Agreement.
“Client” means, collectively, any individual who has registered for the Service.
“Client Data” means the data about you that Profile gathers in the course of providing the Service including but not limited to your contact information, physical characteristics, genetic information, medical history and physician information, lifestyle habits, eating habits and caloric intake, changes in weight, and progress with respect to exercises and activities. “Client Data” also includes recordings of virtual or telephone conversations and any information that you post on the Journey App, the Site or any Profile-affiliated electronic interface at any time before, during or after your receipt of the Service.
“Confirmation Email” means any e-mails providing instruction on the Service, and/or confirming your Plan selection, participation in the Service, and/or purchase of the Service from Profile.
“Documentation” means, collectively, all Client guides, protocols, Plan(s), Confirmation Emails, information posted on the Journey App, and other reference materials generally furnished by Profile with respect to the Service, whether in printed or electronic format, as may be updated by Profile from time to time.
“Franchisee” means any individual, group of individuals, or legal entity or entities in which Profile Franchising, LLC has a contractual franchise relationship.
“Journey App” means Profile’s proprietary software application available across multiple platforms that Profile may update from time to time in its discretion. You may access the Journey App by downloading it from any application store or applications distribution platform.
“Membership Fee” means the charge to the Client for the Service provided by Profile and the grant of a Basic Membership under this Agreement.
“Plan” means a defined set of benefits comprising the Service, which are offered to a Client in exchange for a Membership Fee.
“Premium Membership” means a Client who has purchased Profile’s full membership with coaching services as described in Profile’s Premium Terms of Service Agreement. Client will not receive or be granted access to a Premium Membership unless Client upgrades Client’s Basic Membership, and Profile will have no obligation to deliver the Premium Membership unless and until Client upgrades Client’s Membership.
“Profile Products” means a defined set of benefits comprising the Service, which are offered to a Client in exchange for a Membership Fee.
“Proprietary Information” means all non-public business or technical information or materials disclosed to you by Profile, including the Documentation, any educational materials, any method of carrying out or delivering the Service, and any pricing or commercial terms related to the Service, including the price you have paid for the Plan and Service.
“Service” means, as used herein, Profile’s digital weight loss and weight management program, which is delivered through the Journey App, the Site, email and digital, electronic, or telephonic communications and materials.
“Site” means the Profile-operated websites through which the Service is made available to you, Profile Products are sold, and any other website Profile owns and operates.
“Subsidiary” means any entity controlling, controlled by, or under common control of Profile.
2.1 General. Subject to the terms and conditions of this Agreement, upon payment of your Membership Fee, and during the term of this Agreement, Profile grants you a non-exclusive and non-transferable right to access and use the Service and the Journey App in accordance with the terms of this Agreement, a specific Plan, and any Documentation made available to you by Profile. The Service has been designed by Profile with the goal of assisting people with weight loss and weight management. YOU UNDERSTAND AND AGREE THAT INDIVIDUAL RESULTS VARY. You also understand and agree that Profile may, but is not obligated to, modify the Service, Plan, the Journey App, and the Documentation for a variety of reasons, including for consistency with the most recent weight loss and weight management research. Your specific weight loss goal will be modified to a lower agreed upon weight loss percentage if your weight loss would drive your weight below a healthy weight range. Profile makes no representations or warranties that you will achieve your weight loss goal.
2.2 Your Health. PROFILE IS NOT A MEDICAL ORGANIZATION. YOU SHOULD NOT CONSIDER THE SERVICE OR THE DOCUMENTATION AS MEDICAL ADVICE OF ANY KIND, AND THE SERVICE IS NOT INTENDED TO TREAT ANY ILLNESS, DISEASE, OR ADVERSE MEDICAL CONDITION. Profile is not a licensed medical care provider, and we have no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition. You are urged and advised to seek the advice of a physician before beginning your use of the Service, and to get periodic medical check-ups as recommended by your primary care physician. The information and reports generated by Profile or its Franchisees should not be interpreted as a substitute for physician consultation, evaluation, or treatment. By using the Service, you represent that you are healthy enough to begin a weight loss regimen that includes dieting and exercise. You represent that you are not pregnant, nursing, or underweight (with a BMI of <18.5). You represent that you have not been diagnosed with Type 1 Diabetes, phenylketonuria (PKU), cancer, kidney disease, liver disease, or heart disease. You represent that you have not been diagnosed with or treated for an eating or exercise disorder in the last 6 months. If you are currently under the care of a health care professional or are living with a chronic health care condition, you represent that you have obtained the express approval from a health care professional to receive the Service before beginning. Never disregard professional medical advice or delay in seeking it because of something suggested to you through the Journey App or if you have been told by Profile.
2.3 Registration and Use of the Journey App and Site. You represent and warrant that the data that you provide about yourself in filling out the Profile account registration form and in the Journey App are and will remain accurate and complete, and you agree to update such data as necessary to maintain its accuracy, including without limitation your email address. You agree not to (i) select, register, or attempt to register, or use a user name of another person with the intention of impersonating that person; (ii) use a user name of anyone else without authorization; (iii) use a user name in violation of the intellectual property rights of any person; or (iv) use a user name that Profile considers in its sole discretion to be offensive. Profile reserves the right to reject or terminate the registration of any user name or password that, in its sole judgment, violates a provision of this Agreement. You are responsible for maintaining the confidentiality of the login and password you use to access the Site and on the Journey App. You will be responsible for all uses of your login and password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of the Site or Journey App, including any unauthorized use of your login or password. Profile in its sole discretion reserves the right to remove any content posted by users on the Site, the Journey App or any Profile-affiliated electronic interface.
2.4 Restrictions. You may not: (a) license, sell, transfer, distribute, or otherwise commercially exploit or make available to any third party, access to the Service, the Journey App or any of the Documentation; (b) modify or make derivative works based on the Documentation, Journey App, or the Site; (c) use any robot, spider, or other automatic device or manual process to monitor or access the Site or Journey App, record any interaction with a Profile employee, or in any way duplicate the Documentation; (d) copy any content, features, functions, or graphics of the Documentation, Journey App, or the Site other than in connection with your own personal use of the Service; (e) use the Journey App, Site, or the Service in a manner intended to abuse or violate the privacy or property rights of others; (f) tamper with or knowingly take any other action that may negatively affect the use of the Service or Documentation, or the functionality of the Journey App, Site or any Profile Products; (g) reverse engineer, disassemble, or decompile the Journey App, Site or any Profile Products; (h) use the Service, Journey App, Site, Documentation, or Profile Products to build a competitive website or service, or to build a product or service using similar ideas, features, or functions; or (i) resell, distribute, or otherwise give Profile Products, the Service, or Documentation to any third parties unless explicitly authorized by Profile.
3.1 The Service. You are urged and advised to seek the advice of a physician before beginning any weight loss effort or change in diet or program. Profile is intended for use only by healthy individuals. Women who are pregnant or nursing, underweight individuals, and people who have been diagnosed with medical conditions including, without limitation, Type 1 Diabetes, PKU, cancer, kidney disease, liver disease or heart disease should not use the Service unless approved by a doctor. Individuals with any type of health condition, or individuals taking medications or supplements are specifically warned to seek professional medical advice prior to initiating any form of weight loss effort or regimen, and it is such individual’s responsibility to seek medical advice or referral. Profile is not responsible for an individual’s failure to consult with a medical professional and disclaims all liability arising from such failure. You understand and agree that when participating in any exercise or exercise program, there is the possibility of injury or death. As such, YOU AGREE TO USE YOUR OWN JUDGMENT AT ALL TIMES DURING YOUR PARTICIPATION IN THE SERVICE IN ORDER TO DETERMINE IF ANY RECOMMENDED EXERCISE OR ACTIVITY IS SUITABLE FOR YOU. If you feel any discomfort or pain, including but not limited to constipation, muscle cramps, dehydration, diarrhea, dizziness, dry or cold skin, fatigue, gallbladder inflammation or gallstones, gout, hair loss, headaches, heart palpitations, loss of lean body mass, irregular or stopping of menstruation, or reduced tolerance to cold during your use of the Service, you must immediately stop the exercise or activity causing such discomfort or pain, consult with a physician, and dial 911 using your telephone if you need emergency help. Losing weight may affect some medical conditions and medications. Your physician may need to adjust your medications due to changes in your diet, exercise, or weight while on this program or using the Service. You should discuss your continued participation in the Service with your physician. Profile is not responsible for any health problems or injuries that you may experience as a result of receiving the Service, including from training programs, products, or events you learn about through the Service. YOU HEREBY AGREE THAT YOUR USE OF THE SERVICE, INCLUDING YOUR USE OF ANY EXERCISE PROGRAM RECOMMENDED BY PROFILE IS AT YOUR OWN RISK AND THAT YOU ARE VOLUNTARILY PARTICIPATING IN THESE ACTIVITIES, EVEN IF ANY ASPECT OF THE SITE OR DOCUMENTATION IS INACCURATE, INCOMPLETE, OR INAPPROPRIATE IN THE MANNER IT WAS PRESENTED. You assume all risk in using the Service.
3.2 Waiver. You assume full responsibility for any injury or accident that may occur during your use of the Service. YOU HEREBY, FOR YOURSELF AND YOUR HEIRS, EXECUTORS AND ADMINISTRATORS, FOREVER RELEASE, HOLD HARMLESS, AND DISCHARGE PROFILE, AND ITS PARENTS, AFFILIATES, SUBSIDIARIES AND FRANCHISEES, AND EACH OF THEIR OFFICERS, DIRECTORS, TRUSTEES, OWNERS, AGENTS, VOLUNTEERS, EMPLOYEES AND BENEFICIARIES (COLLECTIVELY, THE “ORGANIZERS”), FROM AND AGAINST ANY AND ALL RIGHTS AND CLAIMS FOR INJURIES OR DAMAGES YOU MAY HAVE ARISING IN ANY MANNER FROM YOUR USE OF THE SERVICE, REGARDLESS OF WHETHER SUCH INJURIES OR DAMAGES RESULT FROM THE NEGLIGENCE AND REGARDLESS OF WHETHER SUCH INJURIES OR DAMAGES ARE CAUSED BY RISKS KNOWN, UNKNOWN OR NOT REASONABLY FORESEEABLE AT THIS TIME, OR OTHERWISE.
3.3 Content and Information. The contents of the Journey App, Site, Documentation, text, graphics, images, videos, and other information, whether created by Profile or licensed from a third party, are for informational and educational purposes only. Despite our efforts to provide useful and accurate information, errors may appear from time to time. Before you act on said information, you should confirm any facts that are important to your decisions. Profile and its information providers make no warranty as to the reliability, accuracy, timeliness, usefulness or completeness of the information on the Journey App, Site, and in the Documentation. The information is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
3.4 Modification of Services. Profile may, at its sole discretion and without prior notice or liability, modify or alter any aspect of the Service, the Journey App, the Site and Documentation provided to you, including, but not limited to: (i) restricting the time the Services, the Site and the Journey App are available to you, (ii) restricting the amount of use permitted, (iii) restricting or terminating any user’s right to use the Service, the Site and the Journey App, and (iv) changing any feature or functionality provided by the Services, the Site and the Journey App. You agree that Profile will not be liable to you or any third-party for any modification, termination, or cancellation of your access to, or use of, our Services, the Site or the Journey App.
4.1 Term The initial term of this Agreement will begin on the Acceptance Date and will continue for the duration you selected during your registration. Your Basic Membership will automatically renew for the same term you specified in your registration. You may provide notice of termination of the Services by following the steps in section 4.2 of this Agreement.
4.2 Termination by Client. You may terminate this Agreement by giving notice to Profile through the customer service number toll-free at 866-209-2989. Membership Fees will not be refunded or pro-rated if you chose to terminate the Agreement before the agreed-upon term. You will continue to have access to the Service, Journey App, and Site through the end of the term for which you have paid.
4.3 Upgrade to Premium Membership. You may elect to upgrade to a Premium Membership or other membership type by calling customer service Monday – Friday from 7:00 a.m. – 7:00 p.m. or Saturday 8:00 a.m. – 2:00 p.m. (all times are in Central Time) or by upgrading in a Profile Store. Profile will apply the value of your Membership Fee to your upgraded Premium Membership. You will be responsible for all additional fees associated with your upgrade.
4.4 Termination by Profile. Profile may, at its option and in its sole discretion, suspend or terminate your Basic Membership and your access to the Service, Journey App, and Site if you (a) violate any provision of this Agreement or our Terms of Use, or (b) if you engage in any conduct that we believe is offensive to Profile staff, violates the rights of Profile or any third party, or could in our judgment cause Profile liability.
4.5 Effect of Termination. Upon the termination of this Agreement, you agree to delete all copies of any Documentation in your possession or control.
4.6 Survival. Sections 3, 4.4, 5.1, 5.2, 5.3, and 6 through 8 will survive the termination or expiration of this Agreement. In addition, any provisions in this Agreement that by their nature would be expected to survive the termination of this Agreement shall survive and not be affected by termination or expiration.
5.1 Membership Fee. Your Basic Membership Fee is $49.00 per month (subject to promotions and discounts), plus tax. You are responsible for the full Membership Fee from the Acceptance Date, even if you stop using the Service before the end of your term. Your Basic Membership will automatically renew for the duration you selected during the registration process, and you authorize Profile to automatically charge your credit card for your renewal in accordance with Section 5.6.
5.2 Taxes. You will be responsible for all taxes of whatever kind or nature imposed by any governmental authority upon the Service, the Journey App, Profile Products, Basic Membership, or other goods or services provided by Profile, exclusive of taxes based upon Profile’s income or property.
5.3 Shipping Costs. Client shall be responsible for all shipping costs associated with orders of Profile Products.
5.4 Refunds. Subject to any applicable state or federal laws or as otherwise provided in this Agreement, there are no refunds of Membership Fees. Profile reserves the right to freeze or suspend a Client’s Basic Membership at Profile’s sole discretion.
5.5 Profile Products. During the Term of this Agreement, Client will be eligible to receive a twenty percent (20%) discount on the retail price of all Profile food products (exclusions apply in Profile’s sole discretion) in accordance with Client’s Plan so long as Client signs up for automatic shipping and recurring payment of those Profile food products or signs up for bundled food purchases at a Participating Property; provided, however, that Profile and Franchisees may exclude certain Profile food products from the discount from time to time with or without notice and in Profile’s or the Franchisee’s sole discretion. To activate Client’s discount on Profile’s online store, you must check out signed in with your Account or with the email address linked to your Account. If you use a different email address or Account, you will not receive the food discount. Client will receive the greater of the food discount or the promotional price (if applicable). Some discounts may not apply to online purchases.
5.6 Automatic Payment Authorization. You are hereby authorizing Profile (and its successors and assigns) to process automatic credit card transactions related to and arising from your Membership Fee, your Basic Membership and for Profile Product purchases you authorize according to this Agreement and subsequent purchases, as well as for any other fees or charges billable to you related to your Basic Membership. THIS AUTHORIZATION WILL REMAIN IN EFFECT UNTIL THIS AGREEMENT IS TERMINATED OR CANCELLED IN ACCORDANCE WITH THIS AGREEMENT. You agree to notify Profile of any changes to your payment information. You are responsible for adding, updating, maintaining, deleting, and verifying the accuracy of any payment information that you ask Profile to retain for you. You agree Profile will not be responsible for any transactions rejected due to erroneous or outdated payment information. You also agree that Profile will not be liable for any use, misuse, lost, stolen or incorrect account or payment information. If Profile is unable to charge your provided credit card for any reason, Profile retains the right to assess additional charges up to the maximum amount or rate allowed by law, including late payment fees and interest charges, on the amount due until that amount is paid and, as a result, you may be subject to suspension of your Basic Membership or termination of your Basic Membership or account, in Profile’s sole discretion. Profile reserves the right to terminate your access to automatic payment at any time and for any reason in its sole discretion. IN THE EVENT YOU FAIL TO PAY OR DEACTIVATE YOUR AUTOMATIC PAYMENT FOR ANY REASON, YOUR BASIC MEMBERSHIP WILL AUTOMATICALLY TERMINATE
6.1 Reservation of Rights by Profile. Profile is the owner or licensor of all rights, title, and interest in the Service, Journey App, Site, Documentation, and Profile Products, including all related intellectual property and other proprietary rights therein. No rights in these items are granted to you except as expressly set forth in this Agreement. You acknowledge and agree that the Service, Journey App, Site, Documentation, and Profile Products, and any technology, written materials, and logos used in connection with these items, contain Profile’s and its licensors’ intellectual property and other Proprietary Information, and are protected by United States and international intellectual property and other laws. Your infringement or misappropriation of such intellectual property and other Proprietary Information could expose you to both civil and criminal penalties under applicable laws.
6.2 License to Client Data. Subject to applicable data use laws, you grant, and represent and warrant that you have the right to grant, Profile a royalty-free, worldwide, transferable, sub-licensable, irrevocable, and perpetual right and license to store, copy, and use Client Data in order to (a) provide the Service to you, which may include disclosing de-identified Client Data with, Franchisees, Profile vendors, contractors, or subcontractors, (b) analyze and improve the Service, Site, Documentation, and Profile Products, (c) conduct internal research on the efficacy of the Service, Site, Documentation, and Profile Products in order to improve the Service and Profile Products, and (d) using de-identified Client Data, to market and advertise Profile, the Service and the Profile Products. You further grant Profile permission to disclose to Franchisees and third parties selected by Profile and publish de-identified Client Data (i.e., Client Data that is made anonymous by removing your name and other identifiers that could foreseeably be used to identify you) for any purpose selected by Profile, including but not limited to commercial uses or as part of research studies, academic papers, and scholarly articles based on any such research. You acknowledge that either Profile or Franchisees on behalf of Profile may collect Client Data for the uses described herein.
6.3 Suggestions. You hereby grant Profile a royalty-free, worldwide, transferable, sub-licensable, irrevocable, and perpetual right and license to use or incorporate into the Service, Journey App, Site, Documentation, and Profile Products any ideas, suggestions, enhancement requests, recommendations or other feedback that you provide to us.
6.4 Copyright Notices. If you believe any materials on the Site, in the Journey App, or in the Documentation infringe your copyright, you may request removal of those materials by providing the following information (in one document): (1) the identity and location of the copyrighted work that you believe to be infringed, (2) the identity and location of the material that you believe infringes the copyrighted work, (3) your name, address, telephone number and (if available) e-mail address, (4) a statement that you have a good faith belief that the complained-of use of the materials is not authorized by the copyright owner, its agent, or the law, (5) a statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf, and (6) a signature, or the electronic equivalent, from the copyright holder or authorized representative. All requests should be sent to: Profile Development, LLC, Attn: Legal Department, P.O. Box 5039, 1305 W. 18th Street, Sioux Falls, SD 57117-5039. We will provide notice to you if we believe you are violating the copyright of any content on the Site. We may provide general notice to you and others on any of our websites, by electronic mail to your e-mail address in our records, or by written communication sent by mail to your physical address in our records.
6.5 Communication. As a Client, you have given or will give Profile or one of its Affiliates your home phone number, mobile phone number, email address, and/or other contact information. By agreeing to this Agreement and in accordance with our Privacy Policy, you agree to be contacted by Profile, its Affiliates, its Franchisees, and/or a company hired by them using automatic dialing systems, recorded or artificial voice messages, push notifications, text messages, emails, and/or similar methods. The purpose for these messages may include, without limitation, appointment reminders or other service-related messages, customer feedback, surveys, marketing or promotional messages, upcoming events, membership renewal messages, and/or other business messages. If you do not want to receive communication as described in this Agreement, you must (a) opt-out from receiving text messages or email as provided in any text message or email received, which opt-out will apply only to the form of message received; or (b) (i) provide Profile with written notice revoking your consent, (ii) in that written notice, you must include your name, mailing address, and your account number, and (iii) if you are requesting communications to cease via telephone(s) and/or email, please provide the specific phone number(s) and email address(es).
7.1 Your Obligations. You may not, without Profile’s prior written consent (a) use the Proprietary Information except in conjunction with your use of the Service, or (b) disclose any of the Proprietary Information to any other person.
7.2 Profile’s Obligations. Profile will use commercially reasonable efforts to safeguard Client Data and any other information we collect about you in accordance with Profile’s Privacy Statement and applicable law.
8.1 Disclaimer of Warranties. THE SERVICE, THE SITE, THE JOURNEY APP, THE DOCUMENTATION, AND PROFILE PRODUCTS ARE PROVIDED BY PROFILE OR ITS FRANCHISEES STRICTLY ON AN “AS IS”, WITH ALL FAULTS, AND “AS AVAILABLE” BASIS. NEITHER PROFILE NOR ITS FRANCHISEES REPRESENT OR WARRANT THAT THE SERVICE OR ACCESS TO THE SITE OR THE JOURNEY APP WILL BE UNINTERRUPTED, VIRUS-FREE OR ERROR-FREE. PROFILE AND FRANCHISEES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, AND HEREBY DISCLAIM ANY IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.
8.2 Limitation of Liability. THE CUMULATIVE AGGREGATE LIABILITY OF PROFILE, ITS SUBSIDIARIES, AND FRANCHISEES AND THEIR OFFICERS, DIRECTORS, TRUSTEES, OWNERS, MANAGERS, MEMBERS, AGENTS, EMPLOYEES AND REPRESENTATIVES, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR, YOUR USE OF THE SERVICE, THE SITE, THE DOCUMENTATION, AND THE JOURNEY APP WILL BE LIMITED TO THE MEMBERSHIP FEES PAID BY YOU HEREUNDER DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. NOTWITHSTANDING THE FOREGOING, UNDER NO CIRCUMSTANCES WILL PROFILE, ITS SUBSIDIARIES, OR FRANCHISEES OR THEIR OFFICERS, DIRECTORS, TRUSTEES, OWNERS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, AND REPRESENTATIVES, HAVE ANY LIABILITY FOR ANY INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR SPECIAL DAMAGES INCURRED BY YOU (INCLUDING DAMAGES FOR LOST BUSINESS, LOST PROFITS, OR LOST WAGES), REGARDLESS OF HOW SUCH DAMAGES ARISE AND REGARDLESS OF WHETHER OR NOT PROFILE WAS ADVISED SUCH DAMAGES MIGHT ARISE. YOU EXPRESSLY AGREE THAT THE LIMITATIONS AND EXCLUSIONS SET FORTH IN THIS SECTION CONSTITUTE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND PROFILE.
8.3 Indemnification. You agree to defend and indemnify Profile, its Subsidiaries, and Franchisees, and each of their officers, directors, trustees, owners, managers, members, employees, agents, and representatives from and against any claim, demand, action, lawsuit, and liability (including reasonable attorneys’ and experts’ fees) arising out of, or alleged to result from the automatic payment services, your use of the Service, the Journey App, the Site, the Documentation, and the Profile Products, or your breach of this Agreement.
9.1 Your Online Data. You acknowledge and agree that Profile and its Franchisees shall have access to your online account associated with your Profile Products (including your account on the Journey App or https://www.profileplan.com/) so that we may monitor your data on these accounts. For avoidance of doubt, all such data will be deemed Client Data for purposes of this Agreement.
9.2 Subcontractors. Profile may subcontract some or all of its obligations under this Agreement without providing any prior notice to you.
9.3 Links. You are usually free to establish a hypertext link to the Site and the Journey App so long as the link does not state or imply any sponsorship or endorsement of your site by Profile or any of Profile’s agents, successors, assigns, or partners. However, you must confirm the copyright policies of the page to which you wish to post a link to ensure that no such policies prohibit such links. We may provide links to third-party websites on the Site or Journey App. We do not recommend and do not endorse the content on any third-party websites. We are not responsible for the content of linked third-party sites and do not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites.
9.4 No Third Party Beneficiaries. Nothing in this Agreement is intended to create any rights in, or confer any benefits upon, any person or entity other than you and Profile.
9.5 Assignment. You may not assign, delegate or otherwise transfer your rights or obligations under this Agreement or this Agreement in its entirety to any other person or entity. Profile may assign, delegate, or otherwise transfer its rights and/or obligations in whole or in part and at any time under this Agreement or this Agreement in its entirety to any Franchisee or Subsidiary in Profile’s sole and absolute discretion, without prior notice, and Client hereby consents to such assignment. A Franchisee may not assign, delegate, or otherwise transfer this Agreement or any rights or obligations hereunder without Profile’s prior written consent, but without Client’s consent; provided, however, Franchisee may assign, delegate, or transfer this Agreement to Profile. Client specifically acknowledges that all or part of this Agreement may be fulfilled by Profile, its Subsidiaries, or its Franchisees.
9.6 Amendments. Profile may amend this Agreement at any time with or without notice to you.
9.7 Use of “Including”. Wherever the word “including” is used in this Agreement, it is not intended to limit the proposition preceding it, but is rather intended to mean “including but not limited to.”
9.8 Force Majeure. Neither party will be responsible for delays or failure in performance (other than failures to make payments due under this Agreement) resulting from acts beyond the reasonable control of such party, including acts of God, strikes, lockouts, riots, acts of war, terrorism, epidemics, pandemics, government orders or restrictions, lockdowns, fire, communication line failures, power surges or failures, earthquakes or other disasters.
9.9 Governing Law; Jurisdiction and Venue. The Service and this Agreement, including without limitation this Agreement’s interpretation, shall be treated as though this Agreement were executed and performed in Sioux Falls, South Dakota, and shall be governed by and construed in accordance with the laws of the State of South Dakota without regard to its conflict of law principles with exclusive venue for resolution of disputes in the State Circuit Court for the Second Judicial Circuit, Minnehaha County. ANY CAUSE OF ACTION BY YOU ARISING OUT OF OR RELATING TO THE SERVICE OR THIS AGREEMENT MUST BE INSTITUTED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE OR BE FOREVER WAIVED AND BARRED. ALL ACTIONS SHALL BE SUBJECT TO THE LIMITATIONS SET FORTH ABOVE. The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against either party.
9.10 Entire Agreement. This Agreement, the Terms and Conditions of Use, the Profile Privacy Statement and the Confirmation Emails constitute the sole and complete agreement between the parties with regard to the Service, and supersede all prior and contemporaneous agreements, proposals, representations, warranties, or promises, whether written or oral, relating to the Service.
9.11 Severability. If any provision of this Agreement is adjudicated to be contrary to law, the provision will be modified and interpreted so as to best accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement will remain in effect.
9.12 Notice. All notices, permissions, and approvals hereunder will be in writing and will be deemed to have been given if personally delivered or deposited into the United States mail in a properly stamped envelope, certified or registered mail, return receipt requested, addressed to the party to whom it is to be given. Profile will send notices to the address you provide to Profile during your use of the Service. You agree to send notices to Profile at the following address:
Profile Development, LLC
Attn: Legal Department
P.O. Box 5039
Sioux Falls, SD 57117- 5039
If you have trouble accessing the Journey App, need help upgrading your Membership, or have general questions, please contact the customer service line toll-free at 866-209-2989. Customer Service is available Monday – Friday from 7:00 a.m. – 7:00 p.m. or Saturday 8:00 a.m. – 2:00 p.m. (all times are in Central Time).
9.13 Construction of Headings. The captions or headings are for convenience only and are not intended to limit or define the scope or effect of any provision of this Agreement.
9.14 Version. Last updated November 1, 2021. This Agreement was written in English (US).To the extent any translated version of this Agreement conflicts with the English version, the English version controls.
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*Individual results will vary. Active Profile Members following our program lose 1-3 pounds per week on average. In clinical trials, individuals receiving coaching lost about three times more weight than those without coaching. See full Terms of Service Agreement for details. Not available in select states or stores. Precise not available in all states.
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Copyright © 2022 Profile Plan. All Rights Reserved.
Copyright © 2022 Profile Plan. All Rights Reserved.
